Online Privacy Policy

Welcome to the Paint Quality Institute (PQI) Internet Website. This website is operated by The Dow Chemical Company or an affiliated company of Dow (“Dow,” “we,” “us,” and “our”). Your privacy is important to us. Dow adheres to the Safe Harbor Privacy Principles issued by the United States Department of Commerce. This Online Privacy Policy explains how Dow protects your privacy when you visit this website. This policy applies to “Personal Information”, information that identifies you personally, either alone or in combination with other information available to us.

Please read this Online Privacy Policy carefully. By accessing or using this website, you are consenting to the collection, use and disclosure of your Personal Information as set forth in this Online Privacy Policy. Please also read the Website Terms and Conditions section of our website carefully. If you do not consent to the collection, use and disclosure of your personal information as set forth in this privacy policy or to the Website Terms and Conditions, please exit and do not use this website.

We also reserve the right to make changes at any time and for any reason, without notice or obligation, to any of the information contained on this website, to this Online Privacy Policy, or to the Website Terms and Conditions. By entering this website, you acknowledge and agree that you shall be bound by any such revisions. Accordingly, you should periodically visit this page to review this Online Privacy Policy and the Website Terms and Conditions.

This Online Privacy Policy describes what types of information we gather and track when you use our websites, how this information is used, and with whom it is shared. If you have any questions about this Online Privacy Policy, please contact us.

This Online Privacy Policy includes the following:

What Information We Collect
How We May Use and Share Your Information
Location of Information
Use of Special Features or Areas of Our Website
Children’s Privacy
Security
External Links
Changes to This Online Privacy Policy
Your Choices
Access, Update or Correct Your Personal Information
Contact Dow

What Information We Collect

If permitted by applicable law, we may collect the following information:

Information You Provide. We collect the personal information you knowingly provide by completing an online form, registering for information or services, or otherwise sending to us. For example, if you sign up to receive e-mail communications, we collect your e-mail address and any related information you provide. If you communicate with us using the “Contact Us” feature, we collect the information you provide when you complete the “Contact Us” form.

Supplemental Information. From time to time, we may supplement the information you give us with information from other sources, such as information validating your address, information based on your zip code or business, or information that we have based upon your relationship with Dow. For example, if you are a Dow customer, we may supplement the information you provide online with information you provide through your business relationship with Dow.

Information Sent to Us by Your Web Browser. We collect information that is sent to us automatically by your web browser. This information typically includes your Internet Protocol (IP) address, the identity of your internet service provider, the name and version of your operating system and browser, the date and time of your visit, the page that linked you to Dow, and the pages you visit.

Cookies and Other Technologies. Dow may use “cookie” technology on this website. A cookie contains information that is sent by a website and stored in your hard drive or temporary memory. You may change your cookie settings on your internet browser or delete our cookies at any time. We may use cookies to save your preferences for our website or to collect statistics related to the number of visitors to our website and requests for files, the types of browsers used, and other aggregate data. Dow may also use transparent GIF files to help manage online advertising by collecting information related to which advertisements drive traffic to our websites.

Google Analytics. This website uses Google Analytics, a web analytics service provided by Google, Inc. (“Google”). Google Analytics uses “cookies”, which are text files placed on your computer, to help the website analyze how users use the site. The information generated by the cookie about your use of the website (including your IP address) will be transmitted to and stored by Google on servers in the United States . Google will use this information for the purpose of evaluating your use of the website, compiling reports on website activity for website operators and providing other services relating to website activity and internet usage. Google may also transfer this information to third parties where required to do so by law, or where such third parties process the information on Google’s behalf. Google will not associate your IP address with any other data held by Google. You may refuse the use of cookies by selecting the appropriate settings on your browser; however, please note that if you do this you may not be able to use the full functionality of this website. By using this website, you consent to the processing of data about you by Google in the manner and for the purposes set out above.

How We May Use and Share Your Personal Information

If permitted by applicable law, we may use the personal information we collect through our website:

  • to provide products, information and services you request;
  • to provide you with effective customer service;
  • to improve the content, functionality, performance and usability of our website;
  • to improve our marketing and promotional efforts;
  • to provide technical support and troubleshooting; and
  • for security, credit or fraud prevention purposes;
  • for any other purpose identified in an applicable privacy statement or other agreement you have with Dow.

If permitted by applicable law, we may share your information as described below:

  • Within Dow. We may share your personal information among Dow business units or affiliates for the purposes set forth in this Online Privacy Policy.
  • Our Service Providers. We may share your personal information with companies or organizations, including subsidiaries, affiliates, and other entities that perform services on our behalf, such as website support service providers.
  • Business Transactions and Transfers. Dow may buy, sell, form, or otherwise reorganize one or more of its businesses or sell stock or assets, for example, as the result of a sale, merger, reorganization or liquidation. A transaction of this type may involve the disclosure of your information to prospective purchasers or partners who have signed a confidentiality agreement with Dow.
  • Compliance with Laws and Protection of Our Rights and the Rights of Others. We may disclose personal information when we, in good faith, believe disclosure is appropriate to comply with the law, a court order or a subpoena. We may also disclose personal information to cooperate with a government investigation; to prevent or investigate a possible crime, such as fraud or identity theft; to enforce or apply our online terms of use or other agreements; or to protect our own rights or property or the rights, property or safety of our users or others.

We will not use your personal information to send product or promotional advertising unless you have agreed to receive product or promotional advertising. Other than the purposes described above, Dow does not sell your personal information to third-parties.

Location of Information

Dow is a global organization with its corporate headquarters in the United States. Our servers, databases, and service providers are located in the United States and in other countries. Different countries have different privacy laws and requirements, and some, including the United States, may provide less legal protection for your personal information than others. By using this site, you are consenting to the collection, use and transfer of your personal information in or to the United States or other countries for the purposes described in this Online Privacy Policy.

Use of Special Features or Areas of Our Website

Some of our websites include special features, such as surveys, licensed content, an online store, or password protected areas. This Online Privacy Policy may be supplemented or amended from time to time by privacy statements that are specific to and appear on individual Dow websites, including but not limited to our investor and career sites. Generally, these statements provide details about the personal information we collect or do not collect on particular pages or areas of a website, why we need that information, and choices you may have about the use of that information.

When you sign up to use a special feature or password-protected area, you may be asked to agree to special terms governing your use of the special feature or password-protected area. In such cases, you will be asked to expressly consent to the special terms, for example, by checking a box or clicking on a button marked “I agree.” This type of agreement is known as a “click-through” agreement. If any of the terms of a click-through agreement or another agreement between you and Dow are different than the terms of this Online Privacy Policy, the terms of that agreement will govern over this Online Privacy Policy.

Children’s Privacy

We do not knowingly collect information from children to sell or promote our products or services. We host educational programs in science for students and teachers in our communities, but we do not invite minors to contact us or manually provide personal information. Visitors must be 18 years of age or older to submit registration or survey information. Parents or legal guardians may register to obtain information or participate in a survey on behalf of their children. If you believe a child under the age of eighteen has sent personal contact information to Dow, please contact us immediately at the address listed below and we will use reasonable efforts to promptly remove that information from our databases.

Security

We take precautions we believe to be commercially reasonable to protect the confidentiality, integrity and security of your personal information. We urge users to be careful with personal information while using the Internet.

SSL Protection. Some password-protected areas of our website require that a secure connection between your computer and our server be established. For these areas, we may use an encryption technology called Secure Socket Layers (SSL), which maintains a secure connection is maintained until you leave the secure area of the site. However, “perfect security” does not exist on the Internet and we cannot guarantee the safety of transmitting personal information over the Internet.

Password Protection. You are responsible for maintaining the confidentiality of your passwords. We have the right to assume that anyone accessing one of our websites using a password assigned to you has the right to do so. You will be solely responsible for the activities of anyone accessing our website using a password assigned to you, even if the individual is not, in fact authorized by you. If you have reason to believe that your password has been compromised or used without authorization, you must promptly change it using the functionality provided on the site.

External Links

Some of our websites may contain links to other websites on the Internet that are not under our control of or maintained by us. Such links do not constitute our endorsement of those websites, the content displayed, or the persons or entities associated with them. By visiting a linked website from a Dow or PQI website, you acknowledge that we are providing these links to you only as a convenience and you agree that we are not responsible for the content of such websites. External sites are governed by their own terms and policies and are not governed by Dow’s Online Privacy Policy, Terms of Use, Accessibility Statement, or other terms and policies.

Changes to This Online Privacy Policy

We reserve the right to modify this Online Privacy Policy and related business practices at any time by posting updated text on this site . As we add new features and functionality to our websites or Dow policies or applicable laws evolve, we may need to update or revise this Online Privacy Policy. We reserve the right to do so, at any time and without prior notice, by posting a revised version on our website. These changes will be effective as of the date we post a revised version on our website. Your use of one of our websites following any such change constitutes your consent to the terms of the revised Online Privacy Policy. For this reason, it is important for you to review this Online Privacy Policy regularly.

Your Choices

We respect your right to make choices about the ways we collect, use and disclose your personal information. In some cases, we will ask you to indicate your choices at the time we collect your personal information. If you receive email or marketing communications, you may “opt-out” of receiving e-mail and other communications from us at any time by using the unsubscribe feature included in the e-mails we send. If you are a customer of Dow products, we reserve the right to contact you with information regarding health and safety, applicable regulations, or stewardship of our products.

Access, Update or Correct Your Personal Information

If you have created an account or a personal profile on one of our websites, you may be able to access and update some or all of your personal information on your account settings or profile page. If you wish to access, update or correct other personal information, please contact us. We will contact you and may ask you for additional information to verify your identity. In most cases, we will update information as requested. In some cases, however, we may limit or deny your request if permitted or required by law or if we are unable to verify your identity.

Contact Dow

If you have any questions about this Online Privacy Policy or our privacy practices, please contact us via phone at the numbers listed at http://www.dow.com/assistance/dowcig.htm. You may also contact us via online form at http://www.dow.com/assistance/thoughts.htm or via our email address at dowcig@dow.com. You may also send postal correspondence to:

In the United States: Dow Chemical Customer Information Group
Dow Ashman Center
4520 Ashman Street
P. O. Box 1206
Midland, Michigan 48642
U.S.A.
In Canada: Dow Chemical Canada ULC.
Privacy Officer
2100- 450 1 ST SW Calgary AB T2P 5H1
403-267-3559
mbradley@dow.com

Dow AgroSciences Canada Inc.
Privacy Officer
2100- 450 1 ST SW Calgary AB T2P 5H1
403-735-8861
saudette@dow.com

In Europe: Dow Customer Information Group
Prins Boudewijnlaan 41
B-2650 Edegem
Belgium
In Asia-Pacific: Dow Chemical Malaysia Sdn Bhd
Level 6, CP Tower, Jalan 16/11
Pusat Dagang, Section 16
46350 Petaling Jaya
Selangor Darul Ehsan
Malaysia
In Latin America: Dow Quimica S.A.
Rua Alexandre Dumas 1671
Chacara Santo Antonio
São Paulo
Brazil 04717-903

If you have concerns that someone affiliated with us has used your information in a manner that is not consistent with this Online Privacy Policy; would like to seek guidance related to Dow’s Code of Business Conduct; or report potential unethical business practices or other violations of the Dow Code of Business Conduct, please contact the Dow EthicsLine. The Dow EthicsLine can be accessed using a toll-free help line, with multi-lingual capabilities, available 24 hours a day, 7 days a week, worldwide, or the Dow EthicsLine can be accessed using an online form that provides the option of submitting a written report. In addition, you always have the option of contacting the Office of Ethics and Compliance at 989-636-2544 or via email Ethics@Dow.com.